Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Being able to work from home when you don't live in the area." ((in 66 reviews)); "The benefits are great." ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "Good training and a change to get ahead" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Aug 17, 2022

Agent

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Great place to work with

Cons

There are no cons I can think of

Percepta Response

3y

We are so happy to hear that you have had a wonderful experience here at Percepta. Thanks for contributing to the great team that we have and keep up the good work!

3.0

Aug 15, 2022

Percepta

Digital engagement specialist

Recommend

CEO approval

Business Outlook

Pros

remote, non-phone because it was live chat

Cons

There were short breaks and terrible management, no work/life balance

Percepta Response

3y

Thanks for letting us know some areas to improve on. It's our goal to give our employees the best experience we can when working for Percepta. If you want to discuss your experience further, email us at Percepta.hr@Percepta.com.

3.0

Aug 13, 2022

Can’t hold up their wns

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Benefits with Percepta/ Ford are okay..

Cons

I got hired for a REMOTE, WORK AT HOME job, did 3 weeks of training and started the actual job. A few later, they came to us and said since we didn’t live in Florida they were moving us. We had no say other than okay or quit. We also took a pay cut and more hours to even keep our job.

Percepta Response

3y

Thank you for taking the time to leave your review. We take all feedback very seriously and would like to learn more about your situation. If you’d like to continue the conversation, please contact us directly at Percepta.hr@Percepta.com. We wish you the best of luck in your future endeavors.

Viewing 475 - 477 of 977 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Customer Service Representative

Customer Care Representative II

Customer Care Representative

Bilingual Spanish Customer Support Representative (Volvo Car USA)

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Agent

Percepta

Can’t hold up their wns

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Jobs at Percepta