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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      65% would recommend to a friend

      (977 total reviews)

      Thomas Monaghan

      45% approve of CEO

      62% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.5

      Senior management

      3.4

      Compensation and benefits

      3.4

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      977 reviews
      5.0
      Jul 25, 2022

      Percepta is a great company

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Percepta is a company that really makes a lot of effort to treat their employees like family and make sure that they feel appreciated and important. They always give recognition for hard work and show their appreciation at all times whether it be through performance bonuses, certificates or even just thanking the employees verbally through meetings. The work environment is so cozy and their is an equal balance between work and play.

      Cons

      There aren't really any cons that I can think of at this point and time, but we all know there is always room for improvement in anything and everything within a company.

      avatar
      Percepta Response
      3y
      We are an open book for suggestions and ideas to help improve the employee experience. Please feel free to reach out to the OD team if you have ideas on ways we can improve or change.
      5.0
      Jul 25, 2022

      rewarding

      Customer relationship specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      great support fantastic pay loads of excellent benefits good team spirit friendly and helpful pension / work from home/ hybrid option

      Cons

      lots of sitting down occasional angry customers heavy workload at times must have a good internet package for speed constant monitoring

      avatar
      Percepta Response
      3y
      Our value #Teamwork really shines through within all our teams - it's a direct reflection of the amazing people we have at Percepta. Thanks for being part of the team.
      1.0
      Jul 23, 2022

      Run Fast

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is good but not enough

      Cons

      Lack of training, Supervisor micromanage you, co-workers are rude and not helpful. Pay is not enough for the stress, you're constantly hounded about multiple processes on each Concern Case. What you learn in training modules has absolutely nothing to do with how caseloads are handled it's 6 weeks of wasted time .

      avatar
      Percepta Response
      3y
      We do our best to train our employees and ensure they are prepared for production through our rigorous abay period. However, we know we can't address every situation that you might come across as an agent - we encourage teamwork to help get you through until you are in a position to be a mentor to a new employee. Thanks for what you do for our customers and clients.
      Viewing 475 - 477 of 977 Reviews
      Related searches: Percepta jobs | Percepta salaries | Percepta benefits | Percepta interviews
      ReviewsPercepta reviews

      Glassdoor has 1,042 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.