Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Being able to work from home is great." ((in 64 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 34 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

3.0

Aug 11, 2022

Company Overview

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits, paid training, paid holidays.

Cons

Training content, criteria for excused absences, organization

Percepta Response

3y

Thank you for the excellent advice regarding our Training process - we thrive on feedback, especially when it can help strengthen our team. Please email us at percepta.hr@percepta.com so we can discuss this further. Thank you for all you do and keep up the good work.

4.0

Aug 8, 2022

Good company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is good Good Insurance Promotes easily from inside Management listens and helps you individually

Cons

Supervisors tend to Micro-manage employees

Percepta Response

3y

We strive to deliver an exceptional employee experience and it appears that you are having just that! We are always happy to hear it. If you ever have suggestions on how we can improve let us know!

5.0

Aug 5, 2022

This works for me!

Digital engagement specialist

Recommend

CEO approval

Business Outlook

Pros

I enjoy working here and being of service. I am appreciative of the fact that I am working from home and working for a great company with opportunities for career advancement.

Cons

I'd like to provide more solutions to customers issues when they chat in. I do the best I can with the resources provided, but most that chat in expect that their issue will automatically get resolved by using the live chat method.

Percepta Response

3y

Thanks for giving some valuable feedback about our chat feature and wanting to help provide more of a frictionless experience for our customers. We appreciate all you do to help them now! Keep up the great work.

Viewing 478 - 480 of 977 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Company Overview

Good company to work for

This works for me!

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Jobs at Percepta