Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Being able to work from home when you don't live in the area." ((in 66 reviews)); "The benefits are great." ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "Good training and a change to get ahead" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Aug 2, 2022

Awesome work environment

Cxs customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Great place to work at with opportunity for growth. Work at home available at various levels with competitive salary.

Cons

Fast pace work environment. You should have a great deal of empathy and endurance to serve others.

Percepta Response

3y

There is always room for growth at Percepta, and we love to see our employees succeed and grow with us. We thrive on talent mobility and encourage our employees as well. While we know it can be fast pace at times, it's our Teamwork and Culture of Service values paired with our amazing people that make it a great place to work.

4.0

Aug 2, 2022

Great company

Concerned employee

Recommend

CEO approval

Business Outlook

Pros

work for home. you pick your hours really able to assist customers

Cons

sometimes management too busy to assist but my team banned together to help one another

Percepta Response

3y

It's great to hear about so much #Teamwork happening around the company - it is one of the best values here at Percepta. We understand that we can't teach everything in abay that will happen in production, but we understand your comments - if you have suggestions on how we can make improvements to abay, we always like to hear feedback that will make our team and people stronger - drop us a line at percepta.hr@percepta.com - thanks!

4.0

Aug 2, 2022

Part specialist

Recommend

CEO approval

Business Outlook

Pros

very flexible co to work for and plenty of opportunity for development / advancement

Cons

nothing to say as may be my own opinion

Percepta Response

3y

Some great advice here to help our QA process - we thrive on feedback, especially when it's things that could make our team stronger. Please send us a note to percepta.hr@percepta.com and we can discuss this further.

Viewing 484 - 486 of 977 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Awesome work environment

Great company

Part specialist

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