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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      65% would recommend to a friend

      (977 total reviews)

      Thomas Monaghan

      45% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      977 reviews
      5.0
      Jul 29, 2022

      Great Place to Work and Grow

      Knowledge base content specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ive worked at Percepta for going on 8 years in December. Theyve always given me the opportunity to look at different positions and take courses for different skill sets. It's decent pay for whichever position you are in and the PTO accrual is nothing short of amazing. If you are willing to show that you can be a team player and follow the rules, then eventually you will be included in the processes for making said rules. I've had ups and downs here as you might anywhere you work. But with a little patience (or a lot sometimes), I always seem to land in a good place and continue staying with the company.

      Cons

      Customer surveys - if you let them bother you then its a con. They do affect goals like your bonus and you can't control the numbers all the time. If you adopt an attitude of willing to learn from it and communicate that willingness, then it really is a "bonus" - sometimes you get it/sometimes you dont. Health insurance is another con - everything goes to the deductible and you pay 45 percent or more OOP. It would be nice to have a plan that had more copays so folks that are single that rarely ever come close to the deductible can benefit from it. I was in network and was handed a 685$ bill after insurance for a biopsy - you HAVE to do better than that.

      avatar
      Percepta Response
      3y
      We appreciate your time with us here at Percepta, and your ongoing commitment to not just us, but our customers and your efforts to help our employees learn and grow. Thank you for all you do and keep up the great work!
      5.0
      Jul 28, 2022

      Excellent Company

      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Advancement Opportunities Benefits Culture Work/Life Balance Remote

      Cons

      No cons with my employment

      avatar
      Percepta Response
      3y
      Thanks for all you do to keep your team rolling, and our customers happy. We appreciate you and all your hard work!
      5.0
      Jul 28, 2022

      Great place to work!

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Having the flexibility to work both in the office and at home is truly a blessing in todays world. Everyone that I have come to know here at Percepta is so knowledgeable and friendly. There is no way anyone would not succeed here if they didnt put in the effort it takes to be great. Percepta provides you with all of the tools to do great things!

      Cons

      The only thing i dislike is the shift bids. Although it does lend more flexibility to change your schedule every few months. sometimes you end up with a schedule that does not work for your situation.

      avatar
      Percepta Response
      3y
      We strive to deliver an exceptional employee experience for everyone here at Percepta. We appreciate what you do for our customers every day. If you have more you'd like to discuss, please feel free to email us at Percepta.hr@Percepta.com - thank you!
      Viewing 487 - 489 of 977 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,043 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.