Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Being able to work from home is great." ((in 64 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 34 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Jul 26, 2022

Love working as a Customer Service Guide at Percepta!

Customer service guide

Recommend

CEO approval

Business Outlook

Pros

This is a great place to work for learning, development and growth. Many options for jobs and many benefits are available!

Cons

Tobacco Sur-Charge of $46.15, every two weeks, is deducted from my check but all the other pros of working here make up for it.

Percepta Response

3y

We strive to deliver an exceptional employee experience for everyone here at Percepta. We foster an environment of learning, development, and growth, and we love to see our employees find ways to think outside the box and deliver a great customer experience.

5.0

Jul 26, 2022

Great, flexible position!

Regional analyst

Recommend

CEO approval

Business Outlook

Pros

flexible, autonomous, great team environment, challenging, never the same, uses my skill set well

Cons

need to be able to problem solve on your own, develop contacts, superior Excel skills a must

Percepta Response

3y

We are so happy to hear that you have had a wonderful experience here at Percepta. Thanks for contributing to the great team that we have. Keep up the good work!

5.0

Jul 25, 2022

Best job

Agent

Recommend

CEO approval

Business Outlook

Pros

Super flexible with your schedule. They want to move you up and you are given bonuses if you work hard enough. Never had a better job

Cons

nothing, literally nothing to complain about

Percepta Response

3y

We value talent mobility here at Percepta and truly want what's best for our people. We love to see them thrive and grow. Keep up the good work!

Viewing 496 - 498 of 977 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Love working as a Customer Service Guide at Percepta!

Great, flexible position!

Best job

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Jobs at Percepta