Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

5.0

May 16, 2022

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I feel like I can grow and progress

Cons

In my position I haven't experienced any

Percepta Response

4y

Thanks for the great review. Without a lot of words here, not a lot to say, however, we do want you to know that if you come across any opportunities for us as a company to make your experience with us even better, we want to know about it!

5.0

May 16, 2022

Good supportive atmosphere

Case manager

Recommend

CEO approval

Business Outlook

Pros

You're given what you need to do your job. Managers work with you and are supportive.

Cons

Expectations are high and the workload can be stressful.

Percepta Response

4y

We know the workload fluctuates and sometimes can be a lot. This is a sign of growth within Percepta, and we hope you stick with it. If you feel like you need more support, make sure you reach out and talk with your Team Leader or manager.

5.0

May 16, 2022

Great place!

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Lovely people to work with and there is always help there, if you need it

Cons

The customer's that contact the centre are most likely disgruntled about an issue with their car/dealership so you are having to constantly deal with complaints and difficult people.

Percepta Response

4y

We understand that there can be tough calls and complaints and that can certainly be a challenge from time to time. We hope that you had a great support system to understand and make those customers happy when and where you could. Thanks for your time here and we appreciate all you did to help those customers out!

Viewing 499 - 501 of 977 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Care Representative I Marketing

Customer Care Representative II

Customer Service Representative

Bilingual Spanish Customer Support Representative (Volvo Car USA)

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to work

Good supportive atmosphere

Great place!

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