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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      65% would recommend to a friend

      (977 total reviews)

      Thomas Monaghan

      45% approve of CEO

      62% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.5

      Senior management

      3.4

      Compensation and benefits

      3.4

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      977 reviews
      5.0
      Jul 25, 2022

      Best family to work with

      Client services manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I absolutely love my Percepta family/team! Coming from a sports background, teamwork is embodied in my core being and I thought that the only team I would ever know is the team that I played sports with but I was gladly mistaken. From day 1, the camaraderie and acknowledgement from a job well done was and still is amazing. That's from the top down to little ole me. This company NEVER misses an opportunity to recognize their staff for a job well done and the incentives are also amazing. It keeps you motivated to do a job well done, not only for the company but for the clients we serve. Thank you Percepta!

      Cons

      I have no negatives at this time

      avatar
      Percepta Response
      3y
      Teamwork is one of our values, and it's great to hear that it's resonating with you. We know that the employee experience drives the customer experience, and it's great to hear you've had a positive experience thus far! Keep up the excellent work!
      5.0
      Jul 25, 2022

      Speak Up!

      Subject matter expert (sme)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good atmosphere, positive energy, excellent teamwork

      Cons

      Better communication with customers as far as production build dates

      avatar
      Percepta Response
      3y
      We are thrilled to hear that you have had a wonderful experience at Percepta. Thanks for contributing to our fantastic team. If you want to share ideas to improve our processes, please email Percepta.hr@Percepta.com. We want to do what we can to improve where we can!
      1.0
      Jul 23, 2022

      Run Fast

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is good but not enough

      Cons

      Lack of training, Supervisor micromanage you, co-workers are rude and not helpful. Pay is not enough for the stress, you're constantly hounded about multiple processes on each Concern Case. What you learn in training modules has absolutely nothing to do with how caseloads are handled it's 6 weeks of wasted time .

      avatar
      Percepta Response
      3y
      We do our best to train our employees and ensure they are prepared for production through our rigorous abay period. However, we know we can't address every situation that you might come across as an agent - we encourage teamwork to help get you through until you are in a position to be a mentor to a new employee. Thanks for what you do for our customers and clients.
      Viewing 505 - 507 of 977 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,042 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.