Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Apr 1, 2022

Great place to work

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Percepta is a wonderful place to work as they treat you like family and the room for growth is unlike any company I have ever seen.

Cons

Training was rough. I don’t believe my training was adequate but I have been there before and the training I had years ago in a different department was phenomenal

Percepta Response

4y

We know that we can't teach you about every single thing you will encounter in production, but we do our best to set you up for success in the ways you handle interactions. If you have suggestions on ways we can improve - we'd love to hear from you - drop us a note at Percetpa.hr@Percepta.com - thanks!

3.0

Mar 30, 2022

Nice working enviroment

Customer service officer

Recommend

CEO approval

Business Outlook

Pros

WFH ability, Relatively flexible management

Cons

Hard customer interactions No ability to advance or crosstrain

Percepta Response

4y

We know that some customers can be tough to deal with, but we know that our employees deliver the best possible customer experience to them, even when times are tough. We appreciate it, and everyone's efforts to help customers get their issues resolved. Thanks for everything you do!

5.0

Mar 29, 2022

a

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Lots of upward mobility of you want to work hard

Cons

There are None at this time

Percepta Response

4y

We love to hear from our employees who have been here for a while and it's great to hear you are having an awesome employee experience. Thanks for all you do!

Viewing 508 - 510 of 977 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Care Representative II

Customer Care Representative I Marketing

Customer Service Representative

Electric Vehicle Customer Experience Specialist

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to work

Nice working enviroment

a

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Jobs at Percepta