Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

4.0

Mar 28, 2022

Great Job

Dealer experience specialist

Recommend

CEO approval

Business Outlook

Pros

It has amazing benefits and flexibility in schedulung

Cons

Requesting time off is hard

1.0

Mar 28, 2022

This job is terrible

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Decent pay Remote environment Not much else

Cons

Lack of communication skills among leadership Our position forces us to support products that are sub-par right out of the factory Threats are the only method of motivation managers seem to know how to use Promotions come with exponentially larger workloads for slightly more pay Linear transitions tend to be presented as positive developments but in reality turn out to be major detriments Job causes mental stress

Percepta Response

4y

We know this job isn't for everyone and that's ok. We appreciate you and what you do for us, our customers, and our clients. We hope that you can find a groove in your role, or check out some of the options of internal roles if you feel that might be a better fit. We wish you well in your time here, and know that you are appreciated and valued!

5.0

Mar 27, 2022

Great Resume Builder & Job Overall

Lincoln way concierge mobile app specialist

Recommend

CEO approval

Business Outlook

Pros

Easy Job, decent/pretty good pay, management is good too.

Cons

Moving up is difficult because there is so much competition with so many people being with the company for so long.

Percepta Response

4y

Internal promotions are very important to us, and we look for the best candidate to fit each role. We understand your concern about the length of time to receive news about a role you have applied for, and we are working on some new things that likely will speed this up. Keep up the great work, you are appreciated and valued!

Viewing 511 - 513 of 977 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Job

This job is terrible

Great Resume Builder & Job Overall

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