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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      67% would recommend to a friend

      (977 total reviews)

      Thomas Monaghan

      78% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      977 reviews
      5.0
      Feb 1, 2022

      Fantastic Company with great opportunities and outlook

      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary HR & Management Support Training Remote Working Recent uplift in salary, was unexpected but well received and a huge attraction for new employees. The amount of support provided by HR and Management is inspiring, and sets an extremely high benchmark. Training is evenly paced, and although you cant be trained for very scenario, they certainly ensure you leave the Training environment with a broad and extensive knowledge. Ability to work remotely, or hybrid solution. Great Teamwork and able to reach out to colleagues & senior Managers at any time. People care and listen to you. Fantastic opportunities and career progression.

      Cons

      Customers can be rude at times

      avatar
      Percepta Response
      4y
      We really work hard to provide a great place for all our employees to work, and to be proud of working here. Thanks for your feedback and review, and for your work here at Percepta!
      2.0
      Jan 31, 2022

      Good job

      Assistant operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great working atmosphere for the most part when we were in the building.

      Cons

      Management is cliquey. Hard to move up.

      avatar
      Percepta Response
      4y
      We are always looking for ways to improve our current WFH environment and to help everyone feel comfortable in this new world. Also, we are always growing and hiring - in fact, we love to hire and promote from within! If you have any questions about this or want to discuss it further please reach out to your local HR team or drop us a note at percepta.hr@percepta.com
      2.0
      Jan 26, 2022

      Probably shouldn't

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They switched to WFH because of the pandemic.

      Cons

      Drama everywhere Work life balance issues They believe the reason they can't hire staff is that "no one wants to work" not because they are reticent to provide competitive pay, even for entry level positions. Constant rotation in key support groups, like HR and IT. Company prefers to hire externally. Working on outsourcing, to the Philippines and Mexico, which often leads to "I can have two people in this same role over there for the price of one here" mentality when reviewing budgets and opening positions. Will post expectations historically.

      avatar
      Percepta Response
      4y
      First off, we are really appreciative of your 8+ years with Percepta. We love to have longevity with our employees. It seems like you are not currently having the best employee experience, which we strive for. We'd love to discuss and help you out as best we can if you're up for it. Please send us a note to percepta.hr@percepta.com and we can take it from there. We strive to deliver for our employees, just like our customers - and we want to do that for you, too.
      Viewing 529 - 531 of 977 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,042 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.