Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "The benefits are great." ((in 49 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

3.0

Jan 18, 2022

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home opportunity was good

Cons

The hours were not convinient

Percepta Response

4y

Thanks! We appreciate you taking time to give a review.

4.0

Jan 12, 2022

Decent company

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

The atmosphere is nice like good coworker, good benefit

Cons

They(management) expect you to be a machine and not make mistake

Percepta Response

4y

Thanks for the review. Glad to hear you enjoyed the atmosphere. We pride ourselves on having a great work environment. Regarding management expectations, we would appreciate the opportunity to address this with you directly to better understand your concerns and improve in the future. Feel free to email us at Percepta.HR@percepta.com. Thanks again.

1.0

Jan 7, 2022

Do NOT waste your time

Case manager

Recommend

CEO approval

Business Outlook

Pros

If the job wasn’t so strenuous then $15.25 would’ve been okaa

Cons

The supervisors do not try to help the agents they expect them to come out of training and know everything on the spot. They took away one week of our training right before training started. There is always something wrong with the systems. Sometimes you will not get paid as expected because of the system glitches.

Percepta Response

4y

Thanks for taking the time to share this feedback. It appears that you did not have an exceptional experience working here. Our HR team would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us directly at Percepta.HR@percepta.com. Thanks again.

Viewing 538 - 540 of 977 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Customer Care Representative II

Customer Care Representative

Customer Service Representative

Bilingual French Customer Service Case Manager

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good

Decent company

Do NOT waste your time

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Jobs at Percepta