Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

3.0

Jan 4, 2022

It was okay

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Good pay, good team and breaks

Cons

Too much load of work. Don’t get recognized for hard work

Percepta Response

4y

Thanks for taking the time to submit your thoughts on working at Percepta – we truly appreciate you taking the time to provide your feedback. It appears that you did not have an exceptional experience working here. We encourage you to reach out to us at Percepta.HR@percepta.com so we can discuss this further. Thanks again.

1.0

Jan 4, 2022

I feel alive again!

It pm

Recommend

CEO approval

Business Outlook

Pros

Ops, HR, Trainers, my team mates who are now personal friends.

Cons

IT Leadership! Micro Management Lack of delegation Control Freak Management in IT PM Director

Percepta Response

4y

Thank you for your feedback. We're sorry you didn't have an exceptional employee experience during your time here. We continuously look for ways to enhance employee satisfaction. We would like to hear more details about your experience with management. Feel free to reach out to us directly at Percepta.hr@percepta.com.

1.0

Dec 22, 2021

Run For Your Life If You Value Your Sanity

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are some nice people working there.

Cons

The pay is horrible. The training is absurd. They don't have enough people working there because the pay is so low. The people they do hire are the ones who can't find work elsewhere. Many of the people who work there do the minimum if they show up for work at all. Again due to the low pay. If you can find something better, do so. Only the most desperate person would work here. I feel sorry for the very few competent people I worked with there. Bottom line is, it's not difficult to do better than this company. I would advise you to do so.

Percepta Response

4y

Thanks for the review. We really value the feedback. Happy to hear you liked the people you worked with. Regarding compensation, we are constantly conducting market research to ensure that our pay and benefits are competitive. Training and development are also very important to us. We'd love to hear more about your experience so that we can improve. Feel free to reach out to us directly at percepta.hr@percepta.com. Thanks!

Viewing 550 - 552 of 977 Reviews

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Percepta reviews

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It was okay

I feel alive again!

Run For Your Life If You Value Your Sanity

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