Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Dec 3, 2021

Customer Experience

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

I work with some of the best team players. Everyone is supportive and helpful when you need it!

Cons

Customers will call extremely frustrated and unknowingly take it out on you.

Percepta Response

4y

You know what they say - teamwork makes the dream work! We're always promoting effective teamwork and open communication across the organization. It's one of our core values. Thanks for the review! Cheers!

5.0

Dec 3, 2021

Definitely a place to work!

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Great support, recognizes you as an employee, great leaders, lots of opportunities.

Cons

No current cons at this time.

Percepta Response

4y

Thanks for the review! Glad to hear you're getting a lot of support and recognition! Also, appreciate you mentioning our great leadership team. Cheers!

4.0

Dec 3, 2021

Great!

Dealer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Their a very dedicated and diverse company.

Cons

Still growing and changing but definitely worth it

Percepta Response

4y

Thanks for the review! We appreciate seeing the callout on diversity, as D&I is very important to us. And yes, we are growing at a significant rate. Glad to have you with us! Cheers!

Viewing 571 - 573 of 977 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Care Representative I Marketing

Customer Care Representative II

Customer Service Representative

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Customer Experience

Definitely a place to work!

Great!

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Jobs at Percepta