Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Dec 2, 2021

AMAZING COMPANY AND PEOPLE

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Percepta is great at making sure that employees are in the position they are most suited for! Love being able to work from home and not have the stress of travelling through Houston traffic!

Cons

None really! Except seeing myself on camera!! Eeeewwww!!

Percepta Response

4y

Thanks for the feedback, and glad you're enjoying working from home! We know IT issues can be frustrating, especially during training. It's something we are constantly working on. If you have any other suggestions for how we can improve, feel free to email us at Percepta.hr@percepta.com. Thanks!

5.0

Dec 2, 2021

Not just a team, this is family

Talent acquisition specialist

Recommend

CEO approval

Business Outlook

Pros

Percepta cares about their employees and values their abilities. Promotion from within is done regularly. Employees are provided with a thorough training program and a supportive management team. The job is what you make of it, and if you bring your skills and efforts to the table, you will go far at Percepta. Everyone I work with has been extremely supportive and helpful. I consider Percepta a part of my family.

Cons

Percepta is not perfect, like any company. Percepta is working to make more efficient and effective procedures on an ongoing basis.

Percepta Response

4y

We appreciate the review! Glad to see the callouts on internal mobility and professional development. As you mentioned, we are always looking to make our processes more efficient/effective. If you have any suggestions, we would love to hear from you. Reach out to us directly at Percepta.hr@percepta.com. Thanks!

5.0

Dec 2, 2021

Great Place to work

Customer operations manager

Recommend

CEO approval

Business Outlook

Pros

In just a little over 5 years, I have gone from an agent making OBC's to being a Customer Operations Manager. I have worked in many departments and have enjoyed each one of them. Management has always been there to support when needed and recognize my achievements.

Cons

I would not have any at this time

Percepta Response

4y

Thanks for the review! Internal mobility is very important to us, so glad to hear that you've experienced a lot of career growth within the organization. Cheers!

Viewing 574 - 576 of 977 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

AMAZING COMPANY AND PEOPLE

Not just a team, this is family

Great Place to work

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Jobs at Percepta