Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Nov 29, 2021

love my job been with the company 5+ years

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

ability to move up, management is great, get along with my collogues, during the pandemic we were given the opportunity to work from home.

Cons

there are none for me

5.0

Nov 29, 2021

Great Job Opportunities and work environment!

Team lead

Recommend

CEO approval

Business Outlook

Pros

I love working at Percepta because it is a very positive and Team oriented company. Lots of rewards, education and room to grow with support from our leaders. I also love the diversity and my hours.

Cons

The only downside is not seeing everyone face to face due to our current new normal but that will change soon so for now Zoom works perfectly! I love working here!

Percepta Response

4y

Thanks for sharing this with us! Glad to hear you've had such a positive experience and you've found it to be so fulfilling. We know working remotely was a huge adjustment for everyone. We miss seeing all our friendly faces in person as well. Thank you for your patience and flexibility during this time. Cheers!

5.0

Nov 29, 2021

Great Opportunity For Advancement!

Recall specialist

Recommend

CEO approval

Business Outlook

Pros

Everyone is nice and helpful. 6 weeks of training... awesome!!

Cons

there really are not any cons about the job, I just don't like my schedule.

Percepta Response

4y

Appreciate the review! Glad to hear everyone was so nice and helpful and that you found the training program to be so awesome. If you'd like to share more about the scheduling issue, feel free to reach out to us directly at Percepta.hr@percepta.com. Cheers!

Viewing 592 - 594 of 977 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

love my job been with the company 5+ years

Great Job Opportunities and work environment!

Great Opportunity For Advancement!

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Jobs at Percepta