Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Nov 29, 2021

Percepta review

Wfm specialist, realtime

Recommend

CEO approval

Business Outlook

Pros

working here is awesomenone. i cannot think of anything., all employees are hard working oneand helpful.

Cons

none. i cannot think of anything.

Percepta Response

4y

Thanks for the review! Glad to hear you've had such a positive experience. Regarding training, we offer many opportunities for additional training through Percepa College. Ask your supervisor for more details, or reach out to us directly at Percepta.hr@percepta.com. Thanks!

5.0

Nov 29, 2021

Great Place to Develop

Director

Recommend

CEO approval

Business Outlook

Pros

Lot's of cool projects Really smart people

Cons

Very fast - need to be flexible and adaptable for sure

5.0

Nov 29, 2021

This is a great company to work for

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

I love my job! This company is very family oriented. There are advancement opportunities. There are lots of perks and fun. They care about their employees and everyone supports each other . They provide all of the resources and tools for anyone to succeed.

Cons

The training may seem overwhelming but once you learn, it makes sense, and you will be able to perform your duties.

Percepta Response

4y

Appreciate the review! Career growth and professional development are very important to us, so glad to hear that you've had plenty of opportunities. If you have any additional feedback on the training, feel free to reach out to us directly at Percepta.hr@percepta.com. Cheers!

Viewing 595 - 597 of 977 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Percepta review

Great Place to Develop

This is a great company to work for

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