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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      67% would recommend to a friend

      (976 total reviews)

      Thomas Monaghan

      78% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      976 reviews
      5.0
      Nov 29, 2021

      I love where I work

      Review specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company takes care of employees first. When they knew they had to make a major change to their program, and it was going to be scary for us, they upped our pay to let us know they still needed us and they let us know they would find a new place for us in the company. When the pandemic hit, they made sure we were able to work from the safety of our home, and they were open minded enough to consider other flexible ways for us to work.

      Cons

      Well, it's a call center, so most likely your way in is going to be on the phones, working with customers, and some of those customers will be less than delightful. That's not Percepta's fault though, but working with difficult people does come with the job.

      avatar
      Percepta Response
      4y
      Thanks for sharing this with us. Culture of Service is one of the core values we've adopted across the business, so we treat every touchpoint as an opportunity to make it easier for employees. Glad to hear that was your experience. Thanks again! Cheers!
      5.0
      Nov 29, 2021

      my job turned into my career

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have gained so many friends who have become like family here. I have earned many opportunities and obtained growth in my professional life. I know here, I will continue to grow and thrive professionally.

      Cons

      Customer service is a stressful job, not everyone can handle it. You will always get those customers that are angry. You just have to learn how to calm down and move on and remember they aren't mad at you, but the situation.

      avatar
      Percepta Response
      4y
      Appreciate the feedback! Internal mobility is very important to us, so it's good to hear that you've experienced professional growth in your time here. We understand how challenging it can be when dealing with an angry customer, but it seems like you have a very positive outlook. Thanks again for taking the time to share your experience with us! Cheers!
      5.0
      Nov 29, 2021

      I LOVE MY JOB!!

      Dispute resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home. Recognition, always appreciated, paid holidays and weekends off. Customer service week. Very easy to move up with the company.

      Cons

      I am not able to think of any "cons" to this company. I have been with Percepta over 4 years and they have always treated me pretty well.

      avatar
      Percepta Response
      4y
      Thank you so much for taking the time to share your positive experience with us! We love hearing this type of feedback, particularly about recognition and feeling appreciated. Thanks again!
      Viewing 604 - 606 of 976 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,041 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.