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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      67% would recommend to a friend

      (977 total reviews)

      Thomas Monaghan

      78% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      977 reviews
      5.0
      Nov 29, 2021

      Excellent company to grow with!

      Information technology director
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Leadership that genuinely cares about employees -Internal growth opportunities -Positive work/life balance Having been with the company for well over a decade, there's been a few changes in leadership. The current CEO and rest of the ELT are doing great things for the organization. The company continues to invest in itself and its employees and continues to drive a positive culture.

      Cons

      Can be extremely fast paced at times - while not a huge deal breaker, client demands can lead to the need for very quick responses

      avatar
      Percepta Response
      4y
      Thanks for taking the time to write a review! We're glad to hear you've had such a positive experience during your time with the company. Particularly appreciate the callouts on leadership and our focus on internal mobility. We know the fast-paced nature of the business can be challenging at times, but we appreciate everyone's hard work and dedication! Cheers!
      5.0
      Nov 29, 2021

      I love where I work

      Review specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company takes care of employees first. When they knew they had to make a major change to their program, and it was going to be scary for us, they upped our pay to let us know they still needed us and they let us know they would find a new place for us in the company. When the pandemic hit, they made sure we were able to work from the safety of our home, and they were open minded enough to consider other flexible ways for us to work.

      Cons

      Well, it's a call center, so most likely your way in is going to be on the phones, working with customers, and some of those customers will be less than delightful. That's not Percepta's fault though, but working with difficult people does come with the job.

      avatar
      Percepta Response
      4y
      Thanks for sharing this with us. Culture of Service is one of the core values we've adopted across the business, so we treat every touchpoint as an opportunity to make it easier for employees. Glad to hear that was your experience. Thanks again! Cheers!
      5.0
      Nov 29, 2021

      my job turned into my career

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have gained so many friends who have become like family here. I have earned many opportunities and obtained growth in my professional life. I know here, I will continue to grow and thrive professionally.

      Cons

      Customer service is a stressful job, not everyone can handle it. You will always get those customers that are angry. You just have to learn how to calm down and move on and remember they aren't mad at you, but the situation.

      avatar
      Percepta Response
      4y
      Appreciate the feedback! Internal mobility is very important to us, so it's good to hear that you've experienced professional growth in your time here. We understand how challenging it can be when dealing with an angry customer, but it seems like you have a very positive outlook. Thanks again for taking the time to share your experience with us! Cheers!
      Viewing 604 - 606 of 977 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,042 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.