Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "The benefits are great." ((in 49 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Nov 29, 2021

I LOVE MY JOB!!

Dispute resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Working from home. Recognition, always appreciated, paid holidays and weekends off. Customer service week. Very easy to move up with the company.

Cons

I am not able to think of any "cons" to this company. I have been with Percepta over 4 years and they have always treated me pretty well.

Percepta Response

4y

Thank you so much for taking the time to share your positive experience with us! We love hearing this type of feedback, particularly about recognition and feeling appreciated. Thanks again!

5.0

Nov 29, 2021

Working At Percepta

Customer care representative ii

Recommend

CEO approval

Business Outlook

Pros

schedule friendly everyone is so nice work from home environment everyone works together

Cons

vacation sometimes. but i really dont have any cons.

Percepta Response

4y

Thanks for the review! Teamwork is one of our core values, so it's good to see that's been your experience. Also, glad to hear you're enjoying working from home and the schedule flexibility. Cheers!

5.0

Nov 29, 2021

Very good Company

Quality assurance specialist

Recommend

CEO approval

Business Outlook

Pros

Work from home set up is great! Giving us more time with our family, and ensures our safety. Work life balance indeed. Company with a heart! ♥

Cons

I could not think of any cons.

Percepta Response

4y

Appreciate the review! Glad you're enjoying working from home and that it's helping with the work/life balance. Cheers!

Viewing 607 - 609 of 977 Reviews

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Jobs at Percepta

Customer Service Case Manager

Tier I Volvo Frontline Support Representative

Concierge Customer Service Representative

Customer Care Representative II

Vehicle Services Team Leader

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

I LOVE MY JOB!!

Working At Percepta

Very good Company

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Jobs at Percepta