Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

976 reviews

4.0

Nov 29, 2021

Great company but the pay could be better

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great hours, they work with your schedule, paid training, multiple groups to work for within the company, chances to move up, offer bonuses for achievements

Cons

pay is less than industry standard by A LOT, they don't offer extra training even if you are interested in it, offer bonus options but never seem to follow through with it or only seem to award certain individuals regardless of achievements

Percepta Response

4y

Thanks for the feedback! Glad to hear you appreciate the flexibility, the focus on internal mobility, and other bonuses/incentives. Regarding pay, we are always conducting market research to ensure our compensation and benefits are competitive. We also offer a lot of opportunities for additional training through Percepa College. Ask your supervisor for more details, or feel free to reach out to us directly at Percepta.hr@percepta.com. Thanks!

5.0

Nov 29, 2021

Love the Flexibility

Dealer warranty advocate

Recommend

CEO approval

Business Outlook

Pros

Positive company to work for. Very much "with the times". Flexible. Remote.

Cons

I wish the pay were higher due to skillset requirements.

Percepta Response

4y

Thanks for the review! Glad you're enjoying the flexibility and being able to work remotely from home. We're always trying to promote a positive work environment, so it's great to see that callout. Regarding pay, we are always conducting market research to ensure our compensation and benefits are competitive. Thanks again for the feedback!

3.0

Nov 22, 2021

Operations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Discount on new vehicles, service

Cons

Operations includes significantly lower pay, high responsibility

Percepta Response

4y

Thanks for the review! We are always conducting market research to ensure our compensation and benefits are competitive. We also offer a number of other perks, including the vehicle discount program you referenced. Cheers!

Viewing 610 - 612 of 976 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Customer Care Representative II

Electric Vehicle Customer Experience Specialist

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Customer Care Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company but the pay could be better

Love the Flexibility

Operations

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