Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

3.0

Nov 22, 2021

Operations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Discount on new vehicles, service

Cons

Operations includes significantly lower pay, high responsibility

Percepta Response

4y

Thanks for the review! We are always conducting market research to ensure our compensation and benefits are competitive. We also offer a number of other perks, including the vehicle discount program you referenced. Cheers!

2.0

Nov 17, 2021

Wouldn’t recommend

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

The coworkers are really cool people.

Cons

Bad management, bad communication, training did not prepare for production. Not getting paid enough considering all that’s being done.

Percepta Response

4y

It's difficult to provide a good response without any additional information. However, our HR team would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us at Percepta.hr@percepta.com. Thanks!

2.0

Nov 10, 2021

Decent benefits, terrible base pay

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

Pretty easy work, they provide all the equipment

Cons

Constant tech difficulties, low pay, no transparency no bonuses

Percepta Response

4y

Thanks for the feedback. We are constantly conducting market research to ensure that our compensation and benefits are competitive. Not sure what technical difficulties you're referring to, but we're always happy to help. You may reach out to us at Percepta.hr@percepta.com or contact a member of our IT team. Thanks!

Viewing 613 - 615 of 977 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Care Representative I Marketing

Customer Care Representative II

Customer Service Representative

Bilingual Spanish Customer Support Representative (Volvo Car USA)

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Operations

Wouldn’t recommend

Decent benefits, terrible base pay

Top companies for "Compensation and Benefits" near you

Jobs at Percepta