Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

5.0

Sep 1, 2021

I LOVE IT!

Guide

Recommend

CEO approval

Business Outlook

Pros

I have over 20 years of customer service experience and this is my first job that I am excited every day to work.

Cons

I have not been able to see my co-workers face to face due to the pandemic. :-(

Percepta Response

4y

We pride ourselves on providing a work-life full of purpose, passion, and career potential. Glad to have you as part of the team! We all miss seeing our peers face-to-face, but in the meantime, be sure to check out our live stream events and stay connected with us on social media. Thanks for the review!

5.0

Aug 31, 2021

Percepta is a great place to work!

Knowledge base content specialist

Recommend

CEO approval

Business Outlook

Pros

There are lots of opportunities to move up and showing a strong work ethic and a positive attitude will be rewarded.

Cons

Entry level positions can be challenging.

Percepta Response

4y

Thanks for the review! Glad to see you're noticing plenty of opportunities for career growth. Internal mobility is very important to us. We recognize that the work can be challenging, which is why one of our core values is 'Culture of Service' - treat every touchpoint as an opportunity to make it easier for others.

5.0

Aug 30, 2021

Percepta as one of the best company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Diverse, career development, full time, pay is good

Cons

nothing much to say since I am satisfied with the company

Percepta Response

4y

Thank you for the positive review! Diversity, equity, and inclusion are all very important to us at Percepta, so we appreciate the callout. Glad you're seeing opportunities for professional development, and you found our compensation/benefits to be satisfactory. Cheers!

Viewing 634 - 636 of 977 Reviews

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