Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

976 reviews

4.0

Sep 7, 2021

Great Starting Point

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Great people to work with. Overnight manager is the best. Low workload overnights.

Cons

Pay could be a little better but is good for someone just starting out. Resources need work. Policies make us sound like robots with customers.

Percepta Response

4y

Thanks for the review! We love our people! They're the heart of our organization! Glad to hear you're having a positive experience with your manager. We'd like to hear your thoughts on the policies and how we can improve them. Feel free to reach out at Percepta.hr@percepta.com. Thanks!

5.0

Sep 6, 2021

Fantastic place to work

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Working for percepta is like having an extended family. Teamwork is the key. Everyone is always willing to chip in and help out. No judgement, we all have off days, we talk about it, let it out and crack right on. So much potential for growth. Multiple opportunities to climb the ladder and better yourself. Percepta are fantastic employers, taking into account situations - single parents etc and they liaise with us directly to see how best they can accommodate.

Cons

The work is challenging, you need to be mentally strong enough to handle the job. - After all, working with complaints, you need to be able to take being shouted out and react in a calm and professional manner.

Percepta Response

4y

Thanks for the review! You know what they say - "teamwork makes the dream work." That's why it's one of our core values at Percepta. We know that dealing with customer complaints can be challenging at times. We appreciate all your hard work and effort to help us deliver a frictionless customer experience. Cheers!

5.0

Sep 4, 2021

Fantastic Company

Fordpass guide

Recommend

CEO approval

Business Outlook

Pros

Work from home Great starting salary Great training program Busy/steady work. I don't get bored. Empowered to think for yourself but excellent support group should you need it AXZ Plan PTO and Sick time People are generally very nice and happy

Cons

You work holidays and weekends.

Percepta Response

4y

Glad to hear you're enjoying working from home and you found the compensation and benefits to be satisfactory. We’re big on taking time out for professional development, so it's also good to see you mention our training programs. Thanks for taking the time to write a review!

Viewing 637 - 639 of 976 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Starting Point

Fantastic place to work

Fantastic Company

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Jobs at Percepta