Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (976 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

976 reviews

5.0

Sep 1, 2021

Powerful Company

Financial analyst

Recommend

CEO approval

Business Outlook

Pros

The onboarding training is intense and well done. I know the direction of the company for the next five years. There are many employees "perks" that go above-and-beyond your salary. I am definitely blessed to be working for them.

Cons

I am 100% remote so I don't get to physically be around people. However, my manager has short morning huddles on Zoom for the whole team.

Percepta Response

4y

We put a lot of time and effort into developing our training/onboarding program, so we appreciate the callout. Also, glad to see you're enjoying all the perks beyond the competitive salary and benefits. We know working from home may not be ideal for everyone, so thank you for your patience during this time. Cheers!

5.0

Sep 1, 2021

I LOVE IT!

Guide

Recommend

CEO approval

Business Outlook

Pros

I have over 20 years of customer service experience and this is my first job that I am excited every day to work.

Cons

I have not been able to see my co-workers face to face due to the pandemic. :-(

Percepta Response

4y

We pride ourselves on providing a work-life full of purpose, passion, and career potential. Glad to have you as part of the team! We all miss seeing our peers face-to-face, but in the meantime, be sure to check out our live stream events and stay connected with us on social media. Thanks for the review!

5.0

Sep 1, 2021

Excellent opportunities for growth

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great opportunities for succession within the company

Cons

Work can be stressful, but good friendly environment helps to keep it enjoyable.

Percepta Response

4y

Thanks for the review! Internal mobility is very important to us, so we're glad to see the callout! We know the work can be stressful at times, which is why we strive to put in place the people, technology, processes, and mindsets needed to make this experience the best it can be. Cheers!

Viewing 640 - 642 of 976 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

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I LOVE IT!

Excellent opportunities for growth

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