Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Aug 23, 2021

Great Company to work for however, management does not care about employees

Dispute resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Super great company to work for.

Cons

However, Melbourne FL location, Management does not care for their employees and will attempt to get rid of you, or get rid of you to take the heat of off leadership.

Percepta Response

4y

While we appreciate the 5-star review, the issues you mentioned around management in Melbourne are very concerning to us. Our management team is always striving to deliver an excellent experience to our employees. We'd like to hear more about your experience in particular so that we may address it adequately. Please reach out to us directly at percepta.hr@percepta.com. Thanks!

4.0

Aug 17, 2021

Review

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Transparency, promotional opportunities, HR, the employees are generally very nice

Cons

Call center environment is not the best. Some jobs with same titles have different expectations

Percepta Response

4y

Thanks for the review! Transparency and internal mobility are both very important to us. We're also always striving to have a great environment for everyone. If you have any feedback on how we can improve or if you'd like to share more details about the job titles, feel free to email us at Percepta.hr@percepta.com.

5.0

Aug 6, 2021

Looking for a company that gives you the flexibility to develop and grow? This is it.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Wide variety of roles, and tons of opportunity for growth. Everyone single person at Percepta has an opportunity to grow, and own their career path.

Cons

Fast pace, can be difficult for new employees to acclimate and familiarize themselves with the business.

Percepta Response

4y

Thank you for taking the time to write a review and sharing your positive experience! Internal mobility is very important to us, so glad to see the callout. Cheers!

Viewing 640 - 642 of 977 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Customer Care Representative II

Customer Care Representative

Electric Vehicle Customer Experience Specialist

Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Company to work for however, management does not care about employees

Review

Looking for a company that gives you the flexibility to develop and grow? This is it.

Top companies for "Compensation and Benefits" near you

Jobs at Percepta