Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

3.0

Jul 24, 2021

Good place for complacent call center work

Member concierge specialist

Recommend

CEO approval

Business Outlook

Pros

Decent environment of fellow agents and helpful supervisors. Remote work during COVID times. Not very difficult aside from call volume.

Cons

Constant micro management of time and massive expectation of output on a system well known to be ineffective and full of bugs and bumps. No regular chance at raises, or supplemental pay. Advanced positions not given due to lack of staffing at entry level and only about $2 more than entry or $40k for supervisors that are overworked and under fire from higher ups even more consistently.

Percepta Response

4y

Glad to hear you've had a positive experience with your coworkers and supervisors, and you're enjoying working remotely! If you have any suggestions for improvement in the other areas you mentioned, we'd love to hear from you. Please email us at Percepta.hr@percepta.com. Thanks again!

3.0

Jul 17, 2021

Eh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay, friendly, fun, clean

Cons

They go by word of mouth and are quick to accuse

Percepta Response

4y

It's difficult to provide a good response without any additional information. However, our HR team would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us at Percepta.hr@percepta.com. Thanks!

2.0

Jul 6, 2021

Recent Changes Ruined a great company to work for

Zone manager

Recommend

CEO approval

Business Outlook

Pros

Advancement opportunity, good pay, great people

Cons

Metrics based merit system. Cannot be 3 minutes late - very inflexible when it comes to spontaneous situations that may arise - and no bend outside of rules.

Percepta Response

4y

Thanks for the feedback. Glad to hear you're happy with the compensation and opportunities for advancement. Internal mobility is very important to us, so it's good to see that being recognized here. At Percepta, our employees are more than a metric. We believe the employee experience drives the customer experience, so we go to great lengths to ensure that each employee has a positive one. Our HR team would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us at Percepta.hr@percepta.com. Thanks!

Viewing 643 - 645 of 977 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good place for complacent call center work

Eh

Recent Changes Ruined a great company to work for

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