Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (976 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

976 reviews

5.0

Aug 30, 2021

3 years so far

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great pay, great opportunity for advancement. I love working for this company, leadership team is very professional and understanding.

Cons

Only con is work some holidays but you get time in a half, so I never complain about more money!

Percepta Response

4y

Thanks for the review! Glad you're enjoying the competitive compensation/benefits, and you see opportunities for advancement. Internal mobility is very important to us. We appreciate all your hard work! Cheers!

4.0

Aug 25, 2021

A solid job with an excellent leader

Dispute resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Management. Solid legal work. Good company. Stable hours.

Cons

Low base pay. Lots of QA.

Percepta Response

4y

Thank you for taking the time to write a review. Glad to hear you're satisfied with management, hours, etc. We are constantly conducting market research to ensure that our compensation and benefits are competitive. If you'd like to provide more details about the QA issue you mention, feel free to reach out to us at percepta.hr@percepta.com. Cheers!

5.0

Aug 23, 2021

Great Company to work for however, management does not care about employees

Dispute resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Super great company to work for.

Cons

However, Melbourne FL location, Management does not care for their employees and will attempt to get rid of you, or get rid of you to take the heat of off leadership.

Percepta Response

4y

While we appreciate the 5-star review, the issues you mentioned around management in Melbourne are very concerning to us. Our management team is always striving to deliver an excellent experience to our employees. We'd like to hear more about your experience in particular so that we may address it adequately. Please reach out to us directly at percepta.hr@percepta.com. Thanks!

Viewing 649 - 651 of 976 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Service Representative

Customer Care Representative I Marketing

Customer Care Representative II

Concierge Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

3 years so far

A solid job with an excellent leader

Great Company to work for however, management does not care about employees

Top companies for "Compensation and Benefits" near you

Jobs at Percepta