Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

976 reviews

4.0

Aug 17, 2021

Review

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Transparency, promotional opportunities, HR, the employees are generally very nice

Cons

Call center environment is not the best. Some jobs with same titles have different expectations

Percepta Response

4y

Thanks for the review! Transparency and internal mobility are both very important to us. We're also always striving to have a great environment for everyone. If you have any feedback on how we can improve or if you'd like to share more details about the job titles, feel free to email us at Percepta.hr@percepta.com.

4.0

Aug 11, 2021

Overall good place to work

Dealer support representative

Recommend

CEO approval

Business Outlook

Pros

- Fairly laid back environment - Very friendly and supportive staff - Good bonus pay for bilingual employee - Repetitive work; easy to get the hang of it - Provided with many resources for help

Cons

- Can be a lot of new information to learn at first - Stressful in the beginning

Percepta Response

4y

Thanks for the review! Glad to hear you're enjoying the work environment and supportive staff. We know it can be a lot of new information to learn. We have put a lot of time and resources into improving our training and onboarding experience. If you have any feedback on how we can improve, feel free to email us at Percepta.hr@percepta.com.

5.0

Aug 6, 2021

Looking for a company that gives you the flexibility to develop and grow? This is it.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Wide variety of roles, and tons of opportunity for growth. Everyone single person at Percepta has an opportunity to grow, and own their career path.

Cons

Fast pace, can be difficult for new employees to acclimate and familiarize themselves with the business.

Percepta Response

4y

Thank you for taking the time to write a review and sharing your positive experience! Internal mobility is very important to us, so glad to see the callout. Cheers!

Viewing 652 - 654 of 976 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Service Representative

Customer Care Representative I Marketing

Customer Care Representative II

Concierge Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Review

Overall good place to work

Looking for a company that gives you the flexibility to develop and grow? This is it.

Top companies for "Compensation and Benefits" near you

Jobs at Percepta