Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

976 reviews

2.0

May 17, 2021

Don't Even Bother

Fordpass guide

Recommend

CEO approval

Business Outlook

Pros

Some team leaders are good. Able to work from home due to Covid. Decent pay if you're single and/or only has one child.

Cons

Health benefits are subpar. Typical atmosphere when working with a large number of women. Computer glitches all the time. Supervisors and managers are intimidated if you have more education than they do. Not fair and consistent across the board. Crabs in a bucket mentality.

Percepta Response

5y

Thanks for the feedback. Glad to hear you're enjoying working from home and the compensation has been satisfactory. If you have any suggestions for how we can improve, we'd love to hear from you. Please email us at Percepta.hr@percepta.com. Thanks again!

4.0

May 12, 2021

It is a great company but has few disadvantages

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It pays minimum wages for me

Cons

not a great carrer plan

Percepta Response

5y

Thanks for the review. Glad to hear that you're satisfied with the compensation. We are constantly conducting market research to ensure we are competitive. Internal mobility is also very important to us, and we offer many opportunities in terms of career growth. Be sure to reach out to your supervisor to learn more about the different career paths at Percepta and where you fit in. If you have any additional questions or suggestions for us, don't hesitate to reach out - email us at percepta.hr@percepta.com. Thanks!

5.0

May 10, 2021

Great place to work

Supervisor

Recommend

CEO approval

Business Outlook

Pros

The supervisors are great to work with

Cons

The building elevator is slow

Percepta Response

5y

Thanks for the review! We're glad to hear you've had such a positive experience with your supervisors. We've made note of the elevator. Let us know if you have any other suggestions for ways we can improve. Thanks!

Viewing 652 - 654 of 976 Reviews

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Don't Even Bother

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