Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 65 reviews)); "Good benefits and paid holidays" ((in 41 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 36 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

2.0

Jul 6, 2021

Recent Changes Ruined a great company to work for

Zone manager

Recommend

CEO approval

Business Outlook

Pros

Advancement opportunity, good pay, great people

Cons

Metrics based merit system. Cannot be 3 minutes late - very inflexible when it comes to spontaneous situations that may arise - and no bend outside of rules.

Percepta Response

4y

Thanks for the feedback. Glad to hear you're happy with the compensation and opportunities for advancement. Internal mobility is very important to us, so it's good to see that being recognized here. At Percepta, our employees are more than a metric. We believe the employee experience drives the customer experience, so we go to great lengths to ensure that each employee has a positive one. Our HR team would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us at Percepta.hr@percepta.com. Thanks!

5.0

Jul 3, 2021

Love love love

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company, love work environment

Cons

No cons as of yet great place too work

Percepta Response

4y

Thank you for taking the time to write a review and sharing your positive experience with us! Cheers!

4.0

Jul 2, 2021

Good Start Up

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice Staff Helpful Work from home Company Values

Cons

Irate Customers Unorganized training Late work hours Stressful

Percepta Response

4y

Thanks for taking the time to provide feedback. We're glad to hear you're enjoying working remotely. Training and development are very important to us at Percepta. We'd like to hear more about your experience so we can improve. Please email us at Percepta.hr@percepta.com. Thanks again!

Viewing 661 - 663 of 975 Reviews

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Jobs at Percepta

Customer Service Representative

Bilingual French Customer Service Case Manager

Customer Service Case Manager

Bilingual Spanish Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Recent Changes Ruined a great company to work for

Love love love

Good Start Up

Top companies for "Compensation and Benefits" near you

Jobs at Percepta