Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 9 reviews)); "Pay could be better and more time off" ((in 7 reviews)); "Disorganization and poor communication" ((in 6 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

4.0

Jun 11, 2021

Great Company - Career Growth Opportunities

Business operations manager

Recommend

CEO approval

Business Outlook

Pros

Career growth opportunities, various career paths, great pay, team environment and the company is growing...Amazing relationships and friends...

Cons

Still growing and adjusting to the growth...

Percepta Response

5y

Thanks for the review! We're glad to hear you've had such a positive experience in your 8+ years with the company. Internal mobility has always been a priority for us, so it's good to see that you've had opportunities for career growth. We're always looking for ways to improve. Be sure to let us know if you have any suggestions. Cheers!

3.0

Jun 7, 2021

Okay job to get by for the moment.

Dealer experience specialist

Recommend

CEO approval

Business Outlook

Pros

relaxing environment, dealer team is small and now working from home

Cons

not enough pay for the amount of work constantly adding more things for us to be responsible for

Percepta Response

5y

Glad to hear you're enjoying the work environment and working remotely. Regarding pay, we are constantly conducting market research to ensure that our compensation and benefits package is competitive. Thanks for the feedback. Cheers!

1.0

May 27, 2021

Don’t bother

Case manager

Recommend

CEO approval

Business Outlook

Pros

The job pays okay, and that’s about it!

Cons

Terrible job, very clicky, if your face doesn’t fit good luck! Constantly go back on what they say, referred a friend to work here and clearly kept extending probation until I handed in my notice so that they did not have to pay the bonus that is promised. It is definitely one of the worst jobs I have ever had and I have done some awful jobs. You will be expected to do more and more with no benefit. I was there just over a year due to COVID would of been a lot less, and the turnover of staff is ridiculous and that speaks volumes of how the company treat you and customers. Most people myself included, get scouted for the job. If you get that call, AVOID!

Percepta Response

5y

It's always our goal to deliver an exceptional employee experience. Unfortunately, it sounds like that wasn't your experience. We'd like to hear more about your situation so that we may address it adequately. Please reach out to us directly at percepta.hr@percepta.com. Thanks!

Viewing 667 - 669 of 975 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Service Representative

Customer Care Representative I Marketing

Customer Care Representative II

Bilingual Spanish Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Company - Career Growth Opportunities

Okay job to get by for the moment.

Don’t bother

Top companies for "Compensation and Benefits" near you

Jobs at Percepta