Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 65 reviews)); "Good benefits and paid holidays" ((in 41 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 36 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

1.0

Nov 17, 2020

Draining

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Pay is good enough but not for work, cool trainers and nice supervisor also helpful teamates

Cons

Horrible point system if late or miss a day, lack of communication between teams, supervisor and employees. Work overload, too many cases at once for new hires and just stressful and draining overall. Job is too much to handle and not worth it. So much information to take in , in short period of time

Percepta Response

5y

Thanks for taking the time to write a review! We’re glad to hear that you had a positive experience with your trainers and supervisor. We are always open to feedback on our policies and procedures. If you have any suggestions for how we can improve, please reach out to us at Percepta.hr@percepta.com

1.0

Nov 17, 2020

Good company

Truck team member

Recommend

CEO approval

Business Outlook

Pros

Good company to work for

Cons

Strict attendance policy for employees

Percepta Response

5y

We appreciate you taking the time to write a review of the company! While attendance is certainly important to the success of our organization, we're always open to feedback on our policies. If you have any thoughts on how we can improve, we encourage you to reach out to us at Percepta.hr@percepta.com

5.0

Nov 10, 2020

Solid career

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Paid time off is great and it is results oriented so I am not micromanaged

Cons

I wish it paid more

Percepta Response

5y

We really appreciate your hard work and dedication to Percepta, our customers and clients. We are constantly conducting market analysis to ensure our salaries are competitive. If you have any suggestions for the type of feedback you’d like to receive, don't hesitate to reach out to us at percetpa.hr@percepta.com Thanks for taking the time to write a review!

Viewing 697 - 699 of 975 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Service Representative

Customer Care Representative I Marketing

Customer Care Representative II

Electric Vehicle Customer Experience Specialist

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Draining

Good company

Solid career

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Jobs at Percepta