Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews
1.0
Mar 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent Starting Pay, 40 hour workweek.

Cons

Extremely high turnover rate for good reason! Company targets and takes advantage of low education and low income earners infringing on their employment rights. Bait and switch tactics, deceptive job descriptions including hours, initial training requirements at cost of new employee, minimize direct contact options to location office contacts, intimidating staff hindering questions and assertion of rights to handle complaints, HR issues, Inter office business security is used against employees to keep employees from documenting/record of business and staff misconduct, Lie regarding record keeping, employee rights, staff run you around in circles when trying to speak to correct contact regarding issues, payroll, complaints, documentation, etc. expect you to use your break time and non work hours to resolve company errors that you have to fix such as employee pay, employment contract, also lies and fraudulently records employees as quitting, not being terminated due to new employee policies/requirements, absences including life or death emergencies, etc. and does not provide employee with separation papers, lies that they will need to follow an online link that is only a review assessment, once you lose your security badge access to the building it is impossible to contact them again or to even dispute the grounds of separation to keep you from filing for unemployment and protect and hide business misconduct.

avatar
Percepta Response
5y
If you’d like to share more details or if there are any open items, please reach out to percepta.hr@percepta.com – we wish you the best.
3.0
Mar 11, 2021

It’s alright

Recommend
CEO approval
Business Outlook

Pros

The pay is good. This should be 18 per hour but 16 per hour is still good.

Cons

The cases can be a handful. You pretty much have to figure out things on your own. They throw you on the phones...sooner than expected. But you catch on eventually. Just pay attention during training and you’ll be ready.

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Percepta Response
5y
We appreciate your hard work and dedication to Percepta. We agree that training is essential! We are working every day to make sure our agents are ready to go when they hit the phones -- if you have suggestions on how we can ensure new agents are prepared, drop us a line at percepta.hr@percepta.com -- thanks!
1.0
Mar 10, 2021

Try and avoid unless desperate.

Recommend
CEO approval
Business Outlook

Pros

Allow you to work from home.

Cons

Micromanaging Lack of respect for employees Highly stressful with little payoff Constantly deal with entitled customers Act like they care about employees but when it comes down to it they do not.

avatar
Percepta Response
5y
We strive to provide a great working environment for all of our employees. Coaching, teaching, and career pathing are priorities for everyone that we hire. If this isn't the experience you had, we'd like to hear from you, to ensure we continue to improve every day. Drop us a line at percepta.hr@percepta.com - thanks
Viewing 703 - 705 of 975 Reviews

Glassdoor has 1,040 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.