Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 9 reviews)); "Pay could be better and more time off" ((in 7 reviews)); "Disorganization and poor communication" ((in 6 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

3.0

Mar 21, 2021

High paid and High pressure

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Well paid job and nice collegues

Cons

High pressure and must be and hyperactive person

Percepta Response

5y

We definitely look to hire people who are passionate and excited to come to work, do a good job and deliver for our customers and clients. We look for people who align with our goals and values -- people just like you -- thanks for all your hard work. Cheers!

2.0

Mar 19, 2021

Camera on all day long

Bilingual customer service representative

Recommend

CEO approval

Business Outlook

Pros

Managers available any time to ask questions

Cons

Camera active all day long if you leave your chair you have to say why (go to bathroom, go to have a coffee...) Stay behind your computer even when you don't have any work to do Training not really appropriate Laptop and equipment for work difficult to pick up when you are outside town and shipment is not refundable by the company I had access to my payslip one month later, no training on HR documents/softwares

3.0

Mar 17, 2021

Unnecessary bureaucracy

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

Work from home is nice, and there's plenty of diversity.

Cons

As a whole, Percepta really pushes career development with the assumption that this will lead to a pay raise and promotion. ,But promotions rarely happen. It seems like a façade. The ISD work is so over-regulated. It takes the joy out of design work.

Percepta Response

5y

We absolutely find career development to be a huge portion of what we do -- we hire from within and promote often! Thanks for your time with us - we wish you the best in the future.

Viewing 700 - 702 of 975 Reviews

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Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

High paid and High pressure

Camera on all day long

Unnecessary bureaucracy

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