Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Love being able to work from home and not have the stress of travelling through Houston traffic!" ((in 65 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Benefits are good and explained well during training" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 11 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Pay could be better and more time off" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

5.0

Nov 9, 2020

Good company

Legal analyst

Recommend

CEO approval

Business Outlook

Pros

Time off is great as well as sick time. There are many different health insurance packages to choose from. Good family environment

Cons

schedules are shift bids Management can be difficult

Percepta Response

5y

We're glad to hear that you're happy with our benefits package. We strive to deliver more than just a paycheck to our employees. Our management team is alway looking for feedback and ways to improve. Feel free to send your suggestions to: percepta.hr@percepta.com

5.0

Oct 30, 2020

Supportive and understanding

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Despite the current circumstances, training was thorough and informative. Staff were approachable and eager to help. Overall a positive experience with the company.

Cons

No cons with the company itself. Found the role very demanding, especially being new and working from home.

Percepta Response

5y

We're so happy to have you as part of the team! We appreciate your hard work and getting to know the company. If you have specific needs to be addressed, make sure you reach out to your manager/team leader! Cheers.

3.0

Oct 22, 2020

ok

Help desk technician

Recommend

CEO approval

Business Outlook

Pros

Decent company to work for

Cons

Pay is not very high

Percepta Response

5y

We're so happy to have you as part of the team! We are constantly doing market analysis to ensure our salaries are competitive in each region. Additionally, we also strive to provide a comprehensive benefits package for our employees. Thank you for your feedback!

Viewing 733 - 735 of 975 Reviews

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Percepta reviews

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Ratings by demographic groups

Reviews by job title

Good company

Supportive and understanding

ok

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