Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Good benefits and paid holidays" ((in 40 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

4.0

Oct 16, 2020

Good place to start

Bilingual agent

Recommend

CEO approval

Business Outlook

Pros

They are very supportive with your learning and teammate are very nice and helpful.

Cons

It can be difficult to understand certain dialect.

Percepta Response

5y

Training and Learning & Development are a big part of Percepta's onboarding and continued education programs. We service people from all over the globe and sometimes this can be challenging - thank you for the work you do every day. If there's something specific you need to better service our customers/clients - send us a note and we can discuss (percepta.hr@percepta.com) -- Thanks!

1.0

Oct 13, 2020

Employees Beware

Technical business analyst

Recommend

CEO approval

Business Outlook

Pros

Work from Home Remote opportunities

Cons

Pay Sick time family leave

Percepta Response

5y

Thank you for your feedback. We strive to provide a comprehensive benefits package to our employees and we are always looking to improve. Feel free to send your suggestions to perceta.hr@percepta.com.

5.0

Oct 2, 2020

Percepta Former Employee

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Hours and Great company to work for

Cons

Money, Time management, Getting accustomed to the company

Percepta Response

5y

We appreciate your time and dedication to our employees - we wish you the best in your future endeavors!

Viewing 736 - 738 of 975 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

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Customer Care Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good place to start

Employees Beware

Percepta Former Employee

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Jobs at Percepta