Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 9 reviews)); "Pay could be better and more time off" ((in 7 reviews)); "Disorganization and poor communication" ((in 6 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

5.0

Oct 23, 2019

leaps and bounds

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

I was hired in with the first training class. The improvements that have been made and implemented are leaps and bounds compared to when I first started.

Cons

Been a bit of a bumpy ride. Higher management personal "no longer with the company" out of the blue. Over all some of the bumps are to be expected in order to implement the massive changes for the better.

Percepta Response

6y

Cool to hear from someone that's been around the Percepta block - we appreciate it and you! We're working hard every day to make improvements and we're so happy to hear you're seeing them! If you have suggestions on how we can make anything better for you, drop us a line at percepta.hr@percepta.com - Cheers!

1.0

Oct 5, 2019

It's not worth it

Csm

Recommend

CEO approval

Business Outlook

Pros

pay and insurance and a few good people

Cons

customers are rude/nasty, work load was overwhelming

Percepta Response

6y

Hello and thanks for your time spent with Percepta, it's sad to see you go, however we wish you the best in your future endeavors. Cheers!

5.0

Aug 2, 2019

Great place for Work Oriented People

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

The job isn't stressful You are helping people in need The customers bond with you The pay is decent Consistent job opportunities Advancement Options

Cons

Time for Case load mgmt

Percepta Response

6y

Thank you for your work helping our customers and clients in need - your hard work is very much appreciated! Keep it up.

Viewing 733 - 735 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Bilingual French Customer Service Case Manager

Customer Service Representative

Concierge Customer Service Representative

Customer Care Representative II

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

leaps and bounds

It's not worth it

Great place for Work Oriented People

Top companies for "Compensation and Benefits" near you

Jobs at Percepta