Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Love being able to work from home and not have the stress of travelling through Houston traffic!" ((in 65 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Benefits are good and explained well during training" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 11 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Pay could be better and more time off" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

3.0

Aug 7, 2017

Not too bad

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Decent pay, nice area and building.

Cons

No room for advancement, terrible attendance policy, cant

Percepta Response

8y

Well hello there! Thank you for taking the time to leave a review on Percepta. For what it's worth, Percepta HR conducts meticulous exit interviews with all employees, in the spirit of continuous improvement and to better understand root causes for why employees leave the organization. In regards to our attendance policy, the policy is comparable to most organizations. If you have any specific concerns, I encourage you to connect with your local HR team to discuss in more detail. Take care- wishing you all the best.

4.0

Aug 5, 2017

Great company but hard to make commission

Concierge client services manager

Recommend

CEO approval

Business Outlook

Pros

Employer values your experience and knowledge. Company training is thorough and managers are always available and ready to assist

Cons

Hard to make monthly commissions due to changes in bonus structures

Percepta Response

8y

Great to hear your voice! Sounds like overall, you enjoyed your experience with us. Hoping that all is well on your end!

4.0

May 23, 2017

Upper management needs work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work in the Ford building, perks of a Ford employee

Cons

Need better upper management, lack of culture

Percepta Response

9y

Thank you for using Glassdoor to connect with us and share your feedback. Enjoy the summer!

Viewing 757 - 759 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Customer Service Representative

Bilingual French Customer Service Case Manager

Tier I Volvo Frontline Support Representative

Concierge Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Not too bad

Great company but hard to make commission

Upper management needs work

Top companies for "Compensation and Benefits" near you

Jobs at Percepta