Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Good training, 3 days work from home" ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 47 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

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Percepta

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

5.0

Mar 15, 2019

Regional Customer Service Manager

Regional manager

Recommend

CEO approval

Business Outlook

Pros

My work was recognized and rewarded. The Company kept it’s employees up to date with recurrent training.

Cons

I have no cons to express.

Percepta Response

Thank you for your positive review and your continued service with Percepta!

3.0

Feb 25, 2019

Pr and marketing specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good holiday allowance and flexible working

Cons

Very difficult to progress or achieve a payrise that isn't a yearly inflation increase.

5.0

Feb 19, 2019

Great Company offering Growth & Development Opportunities

Business operations specialist

Recommend

CEO approval

Business Outlook

Pros

Flexible & forward thinking. Percepta offer great opportunities to grow and develop professionally. Prior to working here I had limited corporate experience and no call center experience. The support and opportunities I have had with Percepta have been fantastic, I've grown and developed a lot in the past 2 years thanks to a great leadership team and manager. Competitive salary. Great culture/co-workers who are always looking for opportunities to improve and collectively grow & develop.

Cons

Non that I can think of.

Percepta Response

Thank you for your kind words. We appreciate your review and your continued service with Percepta!

Viewing 811 - 813 of 975 Reviews

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