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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      67% would recommend to a friend

      (975 total reviews)

      Thomas Monaghan

      78% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      975 reviews
      5.0
      Apr 28, 2019

      Great company

      Recall
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work, just do your job, show up on time(like any other job) and learn and advance!

      Cons

      None that come to mind.

      avatar
      Percepta Response
      7y
      At Percepta we do our best to make this a fun, engaging place to work. We offer more than just a paycheck with our great benefits and culture to our employees. We are always looking for ways to improve the employee experience. Thanks for your dedication to Percepta!
      5.0
      Apr 24, 2019

      not a bad place to work if you have a thick skin and flexible

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      shift bids, customer inquiries were fun to look into, training was thorough, some of the team leads were great to work with, casual dress code

      Cons

      ever changing rules and work environment, low payment increase based only on time there, not on responsibilities or additional training, HR department was a joke, the recruiters were okay.

      avatar
      Percepta Response
      7y
      Sorry for the delayed response, but thank you for taking the time to give us your feedback. It’s our intention to offer a great place to work for all of our employees. We’re sorry to hear about your frustrations with the changing rules and environment. Feedback is essential so we can make improvements for future employees. We also want to thank you for being flexible in your role – we know the customer service business usually doesn’t have a set script. We believe employee experience drives customer experience. We’ve recently created a global engagement team to support recognition efforts and we're always looking for new, fun ways to keep employees engaged and reward them for their great work.
      5.0
      Apr 19, 2019

      Amazing Skills learned for a work from home job.

      Click to chat customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved this job. You get to work from the comfort of your home office and the supervisors were always very supportive and friendly. It gave me great job experience that helped me land an entry level position in the IT industry.

      Cons

      The pay isn't very good but it's acceptable considering you get to save gas and car maintenance money by working from home, and the job has benefits and holidays as well. Don't work here if you don't have thick skin because you are going to spend a lot of time talking to angry rednecks making completely unreasonable demands and hurling insults at you (although you can disconnect people for being abusive). Our systems were also very glitchy, and the staffing department seemed to have some issues as they would never be able to assign us break/lunch schedules that didn't conflict with each other (supervisors had to give us their own schedules for weekends) and severely understaffed weekends while overstaffing weekdays.

      avatar
      Percepta Response
      7y
      Thank you for the five-star review. We're grateful for both your positive comments and your service with Percepta!
      Viewing 808 - 810 of 975 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,040 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.