Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

5.0

Dec 20, 2024

Great place to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people and teams and managers

Cons

Upper toxicity. Few and in-between but enough to make you tip toe in fear

Percepta Response

1y

Thank you for your feedback. We’re so glad to hear you had a positive experience with your colleagues, teams, and managers during your time at Percepta. We also acknowledge your concerns and appreciate you sharing them, as it helps us identify areas where we can grow and improve. If you’d like to provide more details about your experience, we’d love to hear from you at percepta.hr@percepta.com. Thank you for your contributions, and we wish you the very best in your future endeavors!

5.0

Dec 8, 2024

Being Heard

Staffing data coordinator

Recommend

CEO approval

Business Outlook

Pros

The good thing working with Percepta is all leadership and colleagues are easy to reach out they are all down to earth you won't feel intimated regardless of their positions, communication wise is very well executed in all updates and concerns about our company.

Cons

Can't think of anything at the moment. All good.

Percepta Response

1y

Thank you for sharing your thoughtful review and for being a valued member of the Percepta team for over six years! We're thrilled to hear that you appreciate the approachability of our leadership and colleagues and that communication has been a positive experience for you. Your kind words about staying humble and listening to employees resonate with us, as continuous improvement and connection are at the heart of what we do. Thank you for your dedication, and we’re excited to continue growing together!

5.0

Nov 13, 2024

The best company I worked for in BPO industry

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay, benefits, friendly supervisors, non-toxic environment

Cons

Just like any other BPO companies we still need to report to work despite having strong typhoon and floodings

Percepta Response

1y

Thank you for your kind words and for recognizing our efforts to create a supportive and positive work environment. The well-being of our employees is a top priority, and we are continuously working to enhance our policies to ensure everyone's safety. Thank you for sharing your thoughts and for your time with Percepta!

Viewing 862 - 864 of 975 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to be

Being Heard

The best company I worked for in BPO industry

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Jobs at Percepta