Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Work from home, weekends off, flexible schedule" ((in 68 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "Good training and a change to get ahead" ((in 38 reviews)); "The people you work with are great and friendly" ((in 37 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Jul 19, 2023

Great Place to work and collaborate.

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

I love the new challenges I'm faced with. I came from a very different field and I have learned a lot at Percepta. My line manager and Director are always willing to assist with any challenges I have.

Cons

Have to learn a lot in a short amount of time in order to understand the business.

Percepta Response

2y

Wow, thank you for this fantastic 5-star review! 🌟 We're thrilled to hear that you're having a blast at Percepta and that you've found it to be a great place to work and collaborate. Embracing new challenges is what keeps us all on our toes and sparks continuous growth, so we're delighted to know that you're enjoying the ride! Your advice is gold to us, and we'll keep working hard to support and recognize our fantastic employees like you. Together, we'll continue to create a dynamic and fulfilling work environment! Thank you for being an invaluable part of the Percepta family. Keep shining and making a positive impact!

5.0

Jul 18, 2023

Good company

Vehicle personalisation engineer

Recommend

CEO approval

Business Outlook

Pros

Work life balance WFH availability

Cons

Ford is their only client and they made many engineers redundant.

Percepta Response

2y

We're thrilled to hear that you enjoyed a great work-life balance and WFH flexibility during your time at Percepta. We value your feedback, and we're continuously working to expand our client base and explore new opportunities. Wishing you all the best in your future endeavors! Keep rocking on!

5.0

Jul 18, 2023

Amazing Company

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

Fair Compensation Engagement Management Professional Development Benefits

Cons

Tools provision none none none none

Percepta Response

2y

Wow, thank you so much for your awesome review! We're thrilled to have you on board and even happier to know that you find Percepta amazing. Keep up the great work, and here's to many more positive experiences together at Percepta! Cheers!

Viewing 880 - 882 of 973 Reviews

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Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Bilingual French Customer Service Representative

Customer Care Representative I Marketing

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Great Place to work and collaborate.

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