Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 65 reviews)); "Work from home set up is great!" ((in 63 reviews)); "Benefits are good and explained well during training" ((in 49 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "Great team and good to work" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Nov 17, 2022

It’ll do

Case manager

Recommend

CEO approval

Business Outlook

Pros

Good people Plentiful of benifits Work from home mostly Salary is okay for the role

Cons

Stressful work load Garages aren’t helpful So many issues with the product

Percepta Response

3y

Thank you for your amazing review and for sharing your experience with us. We are so happy to hear your experience has been a positive one and appreciate all you do to keep our customers happy. Without you, and our people on the frontline, Percepta would not be successful. Keep up the great work, and please reach out to percepta.hr@percepta.com if you have any suggestions to make improvements to the employee or customer experience.

5.0

Oct 28, 2022

Great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Has the best management and colleagues!

Cons

There's nothing to say wrong here

Percepta Response

3y

Thank you for a stellar review. We're so happy to hear you are having an excellent employee experience. We know when our people are happy, our customers are happy. Thank you for all you do and keep up the great work!

5.0

Oct 18, 2022

Great Company

Analyst

Recommend

CEO approval

Business Outlook

Pros

good pay and benefits. Great team of people to work with

Cons

The hours can be long

Percepta Response

3y

Thanks for letting us know some areas for us to check into and see what we can do. It's our goal to give our employees the best experience we can when working for Percepta. Thanks for everything you do!

Viewing 901 - 903 of 973 Reviews

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Jobs at Percepta

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Customer Care Representative I Marketing

Bilingual French Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It’ll do

Great

Great Company

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