Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Being able to work from home is great." ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 38 reviews)); "The people you work with are great and friendly" ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

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Percepta

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

2.0

Oct 7, 2014

A paycheck

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good management, good teams, nice employees, OK pay, some room for advancement.

Cons

Dealing with angry customers, OK pay, limited room advancement, biased work performance reviews.

4.0

Oct 2, 2014

Horrible company

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

Possible advancement if you aren't held back

Cons

They're reviews are very biased and if you happen to get underneath a jaded supervisor they will keep you from advancement. And the higher management won't change it

1.0

Sep 29, 2014

Terrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay was decent for the job. The sight forces me to write 20 words minimum, but I can't think if anything else good to say.

Cons

Abuse of employees. Employees spreading rumors. Human Resources listening to those rumors. Micro management, favoritism. The customers are rude and the employees are given no method to protect themselves from abuse. Promotion has become a thing of the past. The company would rather hire from outside for 3 dollars more an hour, than promote those that are loyal. Bribing employees to work through their lunch. They no longer hire based off of the quality of the individual. Lying to your employees. Upper management can't be bothered. Even lower management acts as though your a waste of their time if you ask a question.

Viewing 946 - 948 of 973 Reviews

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Jobs at Percepta

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