Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Work from home, one great supervisor" ((in 70 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 34 reviews)); "Great team and good to work" ((in 26 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "Low salary" ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

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Percepta

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Sep 2, 2014

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people you work with are great and friendly

Cons

The customers are terrible and rude and not enough pay

4.0

May 31, 2014

Excellent

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

Flexible working hours and good training for the position you accept. Upward mobility within the company is encouraged.

Cons

Ther has been some 24 hour positions opened and that may be a concern for many employees...right now it is on a bid for the position.

4.0

May 23, 2014

Good company to work for

Customer service

Recommend

CEO approval

Business Outlook

Pros

Percepta offers good benefits. They offer good wellness activities and incentives to improve health/physical fitness. the 401k is really great and adds up over time! The salaries could be a little higher, but isn't that true at a lot of places. They try to listen to employees and do the right thing.

Cons

The clients/customers sometimes get in the way of Percepta's goals for the business and employees, so it can be difficult to get things done. Customer Service is a tough job and not for everyone and hard to do for many years. But there are opportunities for growth for employees who perform well and stick with the company.

Viewing 949 - 951 of 973 Reviews

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Jobs at Percepta

Dealership Warranty Advocate

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Customer Care Representative I Marketing