Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Being able to work from home is great." ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 38 reviews)); "The people you work with are great and friendly" ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

3.0

Aug 28, 2020

Good working environment to get a head start.

Quality engineer

Recommend

CEO approval

Business Outlook

Pros

International career oppurtunities are available for ambitious people

Cons

Sometimes there can be hectic schedules in the company

Percepta Response

5y

We appreciate your time with us and hope you had a great experience with us and helped to advance your career. Cheers!

1.0

Jul 24, 2020

Management and higher have no clue

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Base staff, benefits provided by Ford and location

Cons

No guidelines, rules, regulations, processes, or procedures to follow, apart from GDPR. No help from senior management. It is the blind leading the blind. HR are no use.

Percepta Response

5y

We work hard to improve our processes every day. If you have issues you'd like to discuss, we have an open line for you to send a message to - percetpa.hr@percepta.com - thanks

3.0

May 12, 2020

In general enjoyed my time

Lead senior consultant

Recommend

CEO approval

Business Outlook

Pros

Great team - have some life-long friends as a result! Work/life balance was good.

Cons

Promised bonus based on performance - achieved the rating criteria (which to many people did) then told that the benchmark had changed so basically received less bonus as a result (guessing budget reasons). Career progression is difficult especially when you go for promotion after promotion and the only feedback you get for not getting the role is "You are great at what you do - why do you want to change?"

Viewing 952 - 954 of 973 Reviews

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Jobs at Percepta

Dealership Warranty Advocate

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Bilingual French Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good working environment to get a head start.

Management and higher have no clue

In general enjoyed my time

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