Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Work from home, one great supervisor" ((in 70 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 34 reviews)); "Great team and good to work" ((in 26 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "Low salary" ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

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Percepta

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

3.0

Feb 25, 2019

Pr and marketing specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good holiday allowance and flexible working

Cons

Very difficult to progress or achieve a payrise that isn't a yearly inflation increase.

5.0

Feb 19, 2019

Great Company offering Growth & Development Opportunities

Business operations specialist

Recommend

CEO approval

Business Outlook

Pros

Flexible & forward thinking. Percepta offer great opportunities to grow and develop professionally. Prior to working here I had limited corporate experience and no call center experience. The support and opportunities I have had with Percepta have been fantastic, I've grown and developed a lot in the past 2 years thanks to a great leadership team and manager. Competitive salary. Great culture/co-workers who are always looking for opportunities to improve and collectively grow & develop.

Cons

Non that I can think of.

Percepta Response

Thank you for your kind words. We appreciate your review and your continued service with Percepta!

4.0

Feb 8, 2019

Great for a starting career

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Embedded supplier with global company

Cons

Little career progression and Bradford factor

Viewing 961 - 963 of 973 Reviews

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Jobs at Percepta

Dealership Warranty Advocate

Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Customer Care Representative I Marketing