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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      67% would recommend to a friend

      (975 total reviews)

      Thomas Monaghan

      78% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      975 reviews
      1.0
      Apr 3, 2020

      Don’t waste your valuable time

      Parts sme
      Recommend
      CEO approval
      Business Outlook

      Pros

      My team, hours, never a dull moment always something going on.

      Cons

      Micromanaging, turnover, pay, adults treated like small kids.

      avatar
      Percepta Response
      6y
      Our Houston site is still a new location and everyone is learning together as we grow. The turnover is expected as we come into a new market, but we're humming along now and really understand the needs of our customers. We've completely revamped our training and our employees are hitting the floor more ready than ever to help our customers and clients.
      2.0
      Jan 30, 2020

      Ok

      Community manager ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good money No physical labor Free coffee

      Cons

      Do too much for the pay Feels like a $20-30 per hour job Training is too quick for what you do

      avatar
      Percepta Response
      6y
      Thank you for the thoughtful feedback. We've really transformed our training program to be much more in-depth to ensure agents are fully ready when they hit the floor. We're also constantly working on coaching opportunities with current employees as well - talk to your supervisor about any opportunities to grow your knowledge. If you need anything else, drop us a line at percepta.hr@percepta.com Thanks!
      1.0
      Oct 7, 2019

      Toxic environment

      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The open, cubicle free environment let’s you talk to everyone freely and personal space is nonexistent which is cool if you like getting to know people and socializing and not so much being able to focus on your work. There are TVs so you can keep up with the latest showboating for when the top dog shows up, that’s the only time it’s updated. They do work with your schedule though, that’s nice

      Cons

      Supervisors play favorites and hard work is not rewarded or acknowledged here. This place will work you like a horse and let you go faster than they can hire people to take on your workload. A bonus isn’t given based on merit its raffled off to whoever has a lucky ticket. You are not able to use your vacation time. There are no catered lunches or snacks unless you’re in upper management and they will openly eat in front of you. There is a blatant cultural divide. The CEO left, this company is a joke

      avatar
      Percepta Response
      6y
      Seeing this review is such a bummer. We are working hard day in and day out to continuously get better and improve. We just completed our first company-wide quarterly survey in Houston and are anxiously waiting to start our focus groups there to understand these things better and make more improvements as needed. Seeing you are a former employee, we do want to wish you the best in your career.
      Viewing 178 - 180 of 975 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,040 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.