Percepta reviews

Sorry for the delayed response, but thank you for taking the time to give us your feedback. It’s our intention to offer a great place to work for all of our employees. We’re sorry to hear about your frustrations with the changing rules and environment. Feedback is essential so we can make improvements for future employees. We also want to thank you for being flexible in your role – we know the customer service business usually doesn’t have a set script. We believe employee experience drives customer experience. We’ve recently created a global engagement team to support recognition efforts and we're always looking for new, fun ways to keep employees engaged and reward them for their great work.

Good Morning, thank you for your feedback. We have a very robust survey process we use to solicit feedback from all of our staff (globally) multiple times every year; with over 2,700 employees this is a much more practical means of soliciting input than "walking the floor" (which would require an in-person visit to multiple sites and several countries). You did not indicate how long or when you worked with us, but our most recent Pulse survey was just completed last month (and led to a number of process improvements based on global feedback). We're proud of both our survey process and our Executive Leadership team and are grateful to have them.